Career Opportunities
Customer Service/Sales Representative (Remote)
Thank you for your interest in working with Doxie Staffing & Service as a remote customer service agent. In order to be considered for partnership, please complete this application in its entirety.
We are hiring Independent Contractors (IC) to take inbound customer service/sales calls remotely from home. In addition, you will be able to choose from a range of Fortune 500 companies to provide service for, and set your own hours of availability. As an IC you are responsible for any costs associated with certification, and any necessary equipment for service completion. All occupational expenses are tax deductible. Please be sure to review the FAQs on our website to review information about equipment requirements, location requirements, and certification information.
Unfortunately, at this time we are unable to accept applications from individuals residing in the following states:
California
Connecticut
Maryland
Massachusetts
New York
Oregon
Wisconsin
​
Inbound Call Center Job Description
Promptly answer and navigate incoming calls from customers. Professionally respond to customer inquiries, handle complaints, troubleshoot problems, and provide information.
​
Job Tasks and Responsibilities
Promptly answer customer calls and emails
Handle customer inquiries by telephone and email
Research required information using available resources
Manage and resolve customer complaints in a professional manner
Provide customers with product and service information
Data entry for new customer information
Update existing customer information
Process orders, forms, and applications
Identify and manage customer issues
Route calls to appropriate resources
Follow up customer calls when necessary
Document call information, per standard operating procedure, if applicable
Education and Experience
High School Diploma or Equivalent
Proficient in Relevant Computer Applications
Familiarity with web based programs
General knowledge of customer service practices and principles
Experience in a call center or customer service center (preferred)
Proficiency in the English Language, both written and verbal
Key Competencies
Written and Verbal Communication Skills
Listening Skills
Problem Analysis and Problem Solving Skills
Able to Work Independently
Able to work a minimum of 15hrs per week (some weekend hours may be required based on the job)
Must be able to maintain good commitment adherence (attendance) to the hours that you select to work
Organizational Skills
Attention to Detail
Adaptability
Stress Tolerance
Self Motivated to Earn
Have Questions? Please contact us
Email: info@ddoxie.com
Hours of Operation
M-Th: 9am-5pm
Fr: 9am-1pm
S: Closed
Su: Closed
We will review your application and respond within 5 days if approved. Upon approval, you will receive additional information regarding the registration process and next steps.